FAQ

You can easily track your order by following the steps below:

1.Visit our Contact Us page: https://www.bombayshavingcompany.com/pages/contact-us and click on “Track Order” — or directly use this link: https://api.gokwik.co/kwikship/track?merchant_id=3mt5u7n3w2kzqua196

2. Enter your order number to view the latest status.

Orders are usually dispatched within 24–48 hours.

You can check the latest status by clicking on “Track Order” on this page

https://api.gokwik.co/kwikship/track?merchant_id=3mt5u7n3w2kzqua196.

You will also receive SMS, Email, and WhatsApp notifications once your order is shipped from our warehouse.

If the status still appears unchanged or your query remains unresolved, please reach out to our customer support team at care@bombayshavingcompany.com.

Please Note:

1Orders are usually dispatched within 48 hours.

2Delivery typically takes 3–4 days after the order has been shipped.

3If your order is delayed or marked as delivered but you have not received it, please contact our customer support team at care@bombayshavingcompany.com. We request you to reach out within 48 business hours from the time the order is marked as delivered.

4For orders placed in the 18-hour sale, it may take a little longer to dispatch.

You can cancel your order only if it has not yet been packed or shipped from our warehouse.

If the order has already been packed or shipped, we will not be able to cancel it. However, you may refuse the delivery, and if the order was prepaid, your refund will be processed to the original payment method within 5–7 working days.

To raise a cancellation request, please email us at care@bombayshavingcompany.com.

Please Note:

If your COD order has been shipped and you request a cancellation, shipping charges shall not be refunded.

If your order was canceled from our end, it may be due to a breach of our Order & Product Limit Terms and Conditions or a temporary technical issue during processing.

For more details, please review our Terms and Conditions here: https://www.bombayshavingcompany.com/pages/terms-and-conditions

If you still need assistance or your query remains unresolved, please reach out to our customer support team at care@bombayshavingcompany.com.

Unfortunately, we are unable to make any changes to an order once it has been packed.

If your order has not been shipped you may get in touch with our team and we shall certainly do the needful. If you need to update your phone number, address, or product selection, you may cancel the order and place a new one with the correct details.

Please Note:

If your order has already been shipped, cancellation will not be possible.

However, you may refuse the delivery, and if the order was prepaid, your refund will be processed to the original payment method within 5–7 working days.

For prepaid orders, refunds are initiated immediately upon cancellation, return approval, or a failed order.

Once initiated, the refund typically reflects in your source account within 2–3 working days (excluding Saturdays, Sundays, and national holidays).

If it has been 5–7 working days since the refund was initiated, please check with your bank or payment source statement for the refund entry.

If you still do not see the amount or need further assistance, kindly contact our customer support team at care@bombayshavingcompany.com.

Your order may be shipped in multiple packages, which could arrive separately.

To track all shipments:

1. Visit: https://api.gokwik.co/kwikship/track?merchant_id=3mt5u7n3w2kzqua196

2. You will find separate tracking updates for each package.

3. You may also log in to your account and check the Track Order section.

If you are unable to view the separate tracking links, please reach out to our customer support team via email at care@bombayshavingcompany.com and we shall try our best to resolve your concerns.

We sincerely apologize for the inconvenience caused.

Please raise a request through our Returns and exchange page https://www.bombayshavingcompany.com/apps/return_prime and share the following:

1. Clear images of the delivered items

2. Photos of the outer shipping box with the shipping label visible

The request has to be raised within 2 working days and our team will assist you with the next steps.

We take such concerns extremely seriously and sincerely apologize for the distress caused.

Your safety is our top priority.

Please reach out to our customer support team at care@bombayshavingcompany.com with the details of the incident. Our team will escalate the matter immediately and work with the delivery partner to take strict action.

If you ever feel unsafe, please consider contacting your local authorities as well.

Please review your cart total at checkout to identify any additional charges that may have been applied. These may include Cash on Delivery fees or shipping charges.

Please Note:

1. For orders below ₹299, a shipping fee of ₹99 is added to the total order value.

2. For orders placed with Cash on Delivery, an additional ₹80 COD fee is applied and is non refundable.

Unfortunately, you cannot change the payment method once an order has been placed.

However, if your order has not yet been packed or shipped, you may cancel it and place a new order with your preferred payment method.

If the original order was prepaid, your refund will be processed to the source account within 2-3 working days.

We apologize for the inconvenience caused. Sometimes, this issue may occur due to a temporary technical error at our end. We request you to check your email inbox for an order confirmation message, or review your spam/junk folder in case it was filtered.

Rest assured, if the payment was deducted but the order was not confirmed, the amount will be automatically refunded to your source account within 48 hours.

We’re sorry to hear this. Our courier partners typically attempt delivery up to 3 times before returning the order.

Please check your SMS/Email notifications for any updates from the courier.

You can also view detailed tracking information by clicking on “Track Order” on your order details page.

If your prepaid order has been marked as Returned by the courier, the refund will be initiated to your original payment method once we receive the returned product(s) at our warehouse.

Refunds are credited within 2-3 working days from the date of processing (excluding Saturdays, Sundays, and national holidays).