Cancellations

We understand that plans can change. Here’s what you need to know about cancelling your order.

When Can I Cancel?

Orders can be cancelled until they are packed. Once packed, an order cannot be cancelled.

If your order has already been packed / shipped, you may refuse the package at the time of delivery. The Delivery Executive may request an OTP to confirm the refusal. Any applicable refund will be processed once the order is returned to our warehouse and marked as Returned to Origin (RTO).

To request a cancellation, email us at care@bombayshavingcompany.com with your order number (usually starting with BSCXXX123XXX) or your registered contact details.

Refunds Timelines

  • UPI: 2–3 business days
  • Credit Card: 5–7 business days

For shipped orders, refunds are processed after the order is marked as RTO. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

COD orders: In case of cancellation, the COD fee, if applicable, will be non-refundable.

Please note: Orders that have been successfully delivered to the consignee or an authorised recipient/family member cannot be cancelled, returned or refunded.

Discount codes and vouchers are valid for one-time use only and cannot be reinstated if an order is cancelled.

Need help?

Write to us at care@bombayshavingcompany.com.

Shipping Policy

We’re committed to getting your order to you quickly and safely. Here’s everything you need to know about our shipping and delivery process.

Order Processing & Delivery

  • Orders are dispatched Monday to Saturday, within 2–3 working days of being placed.
  • Metro cities: Delivery typically takes 2–5 business days after dispatch.
  • Other locations: Delivery typically takes 5–7 business days after dispatch.
  • Once your order is shipped, we’ll share the tracking details with you.

Delivery timelines may vary depending on product availability, inventory location, destination and courier pincode serviceability. While we work with our logistics partners to deliver your order on time, unforeseen delays may occasionally occur.

Please note : Your package may arrive in multiple shipments depending on product availability.

Shipping Charges

  • Free shipping on orders above ₹499.
  • Orders below ₹499 are charged a shipping fee of ₹99.
  • Cash on Delivery (COD) is available at an additional fee of ₹80.
  • The shipping charges displayed at checkout are final.

Delivery

We deliver across India, subject to courier serviceability. Certain locations may be unserviceable from time to time.

Our logistics partners may require a signature or OTP at the time of delivery. If you’re unavailable, you may nominate a family member, colleague, neighbour or another authorised person to receive the order on your behalf.

Please ensure that your contact and delivery details are accurate before placing your order. Once the order is accepted by the consignee or an authorised recipient, Bombay Shaving Company will not be responsible for any issues arising thereafter.

Please share the delivery OTP only after you have received the parcel and verified that it has been handed over to you.

Once the OTP is shared and the delivery is successfully verified, we may not be able to investigate or raise a delivery-related dispute.

If you receive an SMS / email confirming delivery but have not received the parcel, please contact our Customer Support team within 48 hours of receiving the delivery confirmation so that we can investigate the issue.

Track Your Order

You may track your order here Customer Support | Bombay Shaving Company

You’ll receive tracking details once your order has been dispatched.

In case your order is marked delivered but not received by you.

Drop us an email at care@bombayshavingcompany.com within 2 days of the date of delivery. Our Customer delight team will resolve it at the earliest.

Returns & Replacement Policy

At Bombay Shaving Company, your safety and satisfaction matter to us. Since our products are personal-use and grooming products, we do not accept returns or exchanges for hygiene reasons.

However, we offer replacements in the following cases:

  • The product is damaged, defective or expired when received.
  • You receive a wrong product.
  • An item is missing from your order.

Replacement Eligibility

To help us resolve your request quickly:

  • The product must be unused, sealed and in its original packaging, wherever applicable.
  • Please share an unboxing 360 degree video showing the package and product condition when received.
  • Please also provide:
  • Photos of the outer package from the front and back, including the courier label
  • A short video clearly showing the issue
  • Photos of all products received from 2–3 angles
  • A copy of the invoice is required (for orders purchased through marketplaces

How to Request a Replacement

Please raise your request within 2 business days of receiving your order by emailing care@bombayshavingcompany.com or through our Customer Dashboard.

Please include your order ID, details of the issue and the required photos/videos as stated above.

Our team will review your request within 2 business days. If approved, a reverse pickup will be arranged, generally within 2–4 business days.

Once the product is received and the issue is verified, your replacement will be dispatched within 2–4 business days.

Important Notes

  • Free gifts: Free gifts are not eligible for return or exchange.
  • Used or damaged returns: Products returned in a used or damaged condition may not be eligible for replacement or refund.
  • Wrong product ordered: Please review the product details, specifications and listing carefully before placing your order. We do not accept returns or refunds for products ordered incorrectly by the customer.
  • Product packaging: We recommend refusing delivery if the package is visibly torn, damaged or tampered with.
  • Missing / Wrong Items received from Marketplaces, we request you to get in touch with the seller for such concerns.

Refunds

  • The product ordered is unavailable or out of stock.
  • The delivery address is not serviceable.

Where applicable, refunds will be initiated to the original mode of payment.

Tampered Packages

If your package appears tampered with or damaged at the time of delivery, please refuse the delivery and contact our Customer Delight Team at care@bombayshavingcompany.com.

We’ll be happy to assist with re-initiating the delivery.

Please note that we may not be able to process a replacement or claim if a visibly tampered or damaged package is accepted at the time of delivery.

Trimmer Warranty & Replacements

All genuine trimmer purchases are covered under our 2-year warranty, subject to the applicable warranty terms.

For trimmers purchased from our website, replacement requests involving a suspected manufacturing defect are subject to a quality inspection. The trimmer will be picked up and sent to our warehouse for inspection. If a manufacturing defect is confirmed, a replacement will be issued.

The inspection and replacement process may take approximately 7–10 business days from receipt of the product.

For trimmers purchased through marketplaces, the original invoice is mandatory for any warranty claim. Replacement or exchange is subject to the applicable marketplace policy and our warranty terms.

Please refer to our Warranty Terms & Conditions for complete details.

Need Help?

For any order related concerns, please contact our Customer Delight Team at care@bombayshavingcompany.com within 2 business days of delivery, and we’ll be happy to assist.