Cancellations

How to Cancel: To cancel your order, please contact us via email at care@bombayshavingcompany.com, WhatsApp at +91-7303488233, or log in to your account.

If your order has not been packed or shipped, we will process your cancellation immediately. However, you may refuse delivery upon arrival, and once the order is returned to us, we will initiate the refund process.

Refund Timelines: Refunds are processed promptly, with the amount typically reflecting in your account within 2-3 business days, depending on your payment method.

Note : In case of cancellation of COD order the COD fee will be non refundable.

Bombay Shaving Company Return and Replacement Policy

No Returns or Exchanges: For hygiene reasons, we don’t accept returns or exchanges. However, we offer replacements in the following cases:

  • Damaged/Defective/Expired Products: If your order arrives damaged, has manufacturing defects, or is expired.
  • Missing/Wrong Items: If you receive the wrong product or your order is incomplete.

Replacement Criteria:

Original Packaging: The product must be unused, sealed, and in its original packaging with intact labels.

Unboxing Video: Provide an unboxing video showing the product’s condition when received. Additional requirements:

  • Photos of the outer box (front and back) with the carrier label.
  • A short video showing the issue.
  • Images of all received products from 2-3 angles, plus the invoice.

Replacement Process:

Write to our team: Email our Customer Support at care@bombayshavingcompany.com within 48 hours of receiving your order. Include your order ID, request details, and the required evidence.

Review & Pickup: We’ll review your request and, if approved, arrange a pickup within 2-4 business days.

Replacement: Once we receive the product in its original condition, we’ll ship your replacement within 24-48 hours.

Important Notes:

Marketplace Purchases: For marketplace orders, only trimmers are eligible for exchange within the warranty period if there’s a manufacturing defect.

Replacement For Trimmers:

All returned trimmers will be sent back to our warehouse for a comprehensive audit.
If a manufacturing defect is confirmed, a replacement will be issued.
This process will take approximately 25 days.
Here's what will happen next:

1. Pickup Scheduled – A reverse pickup request will be initiated, and our courier partner will collect the product within 24-48 hours. The customer must keep the item intact for quality checks.

2. Quality Inspection – Once received, our quality control team will inspect the trimmer to verify the issue.

3. Processing Time – The entire process typically takes 25 days, and customers will be kept informed throughout.

We’re reimagining hair removal for men in India with products that delight, deliver, and empower you every day. Express yourself freely, and play with your hair - shave, trim, spray - do it your way. Our painless, easy-to-use, and customizable products are designed with you in mind. No fancy jargon or complex formulas – just simple and effective solutions. But you may ask what’s the catch? Frankly, there’s none. These products are good for your skin, good for your wallet, and good for the planet too. Join us and redefine your grooming journey today.