Hey there.How can we help?

You can easily track your order by following the steps below:

Visit our Contact Us page:

https://www.bombayshavingcompany.com/pages/contact-us

and click on "Track Order" — or directly use this link:

https://api.gokwik.co/kwikship/track?merchant_id=3mt5u7n3w2kzqual96

Enter your order number to view the latest status.

Orders are usually dispatched within 24–48 hours. You can check the latest status by clicking on "Track Order" on this page:

https://api.gokwik.co/kwikship/track?merchant_id=3mt5u7n3w2kzqual96

You will also receive SMS, Email, and WhatsApp notifications once your order is shipped.

If the status still appears unchanged, please reach out to:

care@bombayshavingcompany.com

Note: Delivery typically takes 3–4 days after shipping. If delayed or marked delivered but not received, contact support within 48 business hours. Orders from 18-hour sales may take longer to dispatch.

You can cancel your order only if it has not yet been packed or shipped.

If already packed or shipped, cancellation is not possible — however you may refuse delivery, and prepaid refunds will be processed to the original payment method within 5–7 working days.

To raise a cancellation request, email:

care@bombayshavingcompany.com

Note: COD order shipping charges are non-refundable.

Your order may have been cancelled due to a breach of our Order & Product Limit Terms and Conditions, or a temporary technical issue during processing.

Review our T&Cs at:

https://www.bombayshavingcompany.com/pages/terms-and-conditions

For further assistance contact:

care@bombayshavingcompany.com

We are unable to make changes once an order has been packed.

If not yet packed, contact our team and we'll do the needful. Otherwise, cancel and place a new order with the correct details.

If already packed, cancellation is not possible, you may refuse delivery, and prepaid refunds will be processed within 5–7 working days.

For prepaid orders, refunds are initiated immediately upon cancellation, return approval, or a failed order.

The refund typically reflects in your source account within 2–3 working days (excluding Saturdays, Sundays, and national holidays).

If it has been 5–7 working days since the refund was initiated, please check your bank or payment source statement.

If you still don’t see the amount, contact:

care@bombayshavingcompany.com

Your order may have been shipped in multiple packages arriving separately.

Track all shipments at:

https://api.gokwik.co/kwikship/track?merchant_id=3mt5u7n3w2kzqual96

or via the Track Order section in your account.

If you cannot view separate tracking links, email:

care@bombayshavingcompany.com

Please raise a request through our Returns and Exchange page at:

https://www.bombayshavingcompany.com/apps/return_prime

Share:

• Clear images of the delivered items.
• Photos of the outer shipping box with the shipping label visible
  

The request must be raised within 2 working days and our team will assist with next steps.

We take such concerns extremely seriously.

Please reach out to:

care@bombayshavingcompany.com

with the incident details. Our team will escalate immediately and work with the delivery partner to take strict action.

If you feel unsafe, please also contact your local authorities.

Additional charges may include Cash on Delivery fees or shipping charges.

Note:

• Orders below ₹299 incur a ₹99 shipping fee.
  
• COD orders incur an additional ₹80 non-refundable COD fee.
  

You cannot change the payment method once an order is placed.

If not yet packed or shipped, you may cancel and place a new order with your preferred payment method.

Prepaid refunds are processed to the source account within 2–3 working days.

Our courier partners typically attempt delivery up to 3 times before returning the order.

Check your SMS/Email notifications for courier updates, or view detailed tracking by clicking "Track Order" on your order details page.

If your prepaid order has been marked as Returned by the courier, the refund will be initiated to your original payment method once we receive the returned product(s) at our warehouse.

Refunds are credited within 2–3 working days from the date of processing (excluding Saturdays, Sundays, and national holidays).

This may be due to a temporary technical error.

Check your email inbox (including spam/junk) for an order confirmation.

If payment was deducted but the order was not confirmed, the amount will be automatically refunded to your source account within 48 hours.

Only A to C supported

Not Recommend

Yes, But prefer to use without cord

The trimmers are designed to give you a close trim of 0.5 mm. It does not provide a complete zero shave.

To prevent overheating, keep the trimmer fully charged, clean and oil the blades regularly, avoid pressing too hard, and give it a short break every 3–4 minutes of continuous use.

Accessories like combs, attachments, and charging cables aren’t covered under warranty. The warranty applies only to the main trimmer unit, as accessories are consumable parts that may wear out with use.

Hi, we recommend using clipper or trimmer blade oil for the blades, as it is specially formulated to reduce friction, prevent rust, and keep performance smooth.

To avoid rusting, always wipe the blades thoroughly, ensure they’re completely dry, and store the trimmer in a cool, dry place. Rust usually occurs when moisture remains on the metal parts inside, so proper drying and safe storage are the best prevention.