Privacy & Data Consent Notice

Last Updated: 24-09-2026
English हिंदी

This Privacy & Data Consent Notice (“Notice”) explains how Visage Lines Personal Care Pvt Ltd., operating under the brand name Bombay Shaving Company (“Bombay Shaving Company”, “BSC”, “we”, “us” or “our”), collects, uses, stores and otherwise processes personal data when you access or use www.bombayshavingcompany.com and our products, services, features, applications and other offerings available through the website (“Website” or “Offerings”).

This Notice is intended to provide you with clear and understandable information about the personal data we collect and the purposes for which we process it.

1. PERSONAL DATA WE COLLECT

Depending on how you interact with our Website and Offerings, we may collect and process the following categories of personal data:

A. Identification and contact information

  • Name
  • Email address
  • Mobile/telephone number

B. Delivery and billing information

  • Shipping/delivery address
  • Billing address
  • Information required to process and fulfil your orders

C. Account information

Where applicable:

  • Account/login information
  • Username
  • Information associated with your customer account

D. Order and transaction information

  • Products purchased
  • Order details
  • Order history
  • Return, refund and exchange information
  • Transaction-related information

Payment information may be processed through our payment service providers. We may receive information necessary to confirm and fulfil a transaction.

E. Communications and customer support information

We may collect information that you voluntarily provide when you:

  • Contact customer support
  • Submit an enquiry
  • Provide feedback
  • Raise a complaint
  • Communicate with us through available customer service channels

F. Website and technical information

When you use our Website, certain technical and usage information may be collected, which may include:

  • Browser and device information
  • Website usage information
  • Pages or features accessed
  • Frequency and duration of visits
  • Cookies and similar technologies
  • Other technical information required for website functionality, security, analytics and improvement

G. Information received from third parties

Where applicable, we may receive personal data from third-party service providers, business partners, delivery partners, payment service providers or other authorised third parties in connection with the services they provide to us.

We will process such information in accordance with applicable law and the purposes described in this Notice.

2. PURPOSES FOR WHICH WE PROCESS PERSONAL DATA

We process personal data for specific purposes, including the following:

Order processing and fulfilment

We may process your name, contact details, shipping address, billing information and order information to:

  • Process your orders
  • Confirm your orders
  • Arrange delivery
  • Provide order-related updates
  • Process returns, refunds and exchanges
  • Provide customer support relating to your purchases

Customer support

We may process your contact information and communications with us to:

  • Respond to your questions and enquiries
  • Resolve complaints
  • Provide product or order support
  • Handle returns, refunds and other service requests
  • Improve our customer service

Customer account

Where you create or maintain an account, we may process relevant account and contact information to:

  • Create and maintain your account
  • Authenticate your account
  • Provide account-related services
  • Maintain your order history

Website operation and security

We may process technical and usage information to:

  • Operate and maintain the Website
  • Improve website functionality
  • Detect and prevent fraud, misuse or unauthorised activity
  • Maintain website security
  • Troubleshoot technical issues

Website analytics and improvement

Where applicable, we may use technical, usage and interaction information to understand how visitors use our Website and to improve the user experience, products, services and website functionality.

Marketing and promotional communications

Where you have provided the required consent, we may use your contact information to:

  • Send promotional communications
  • Inform you about products, offers, campaigns and services
  • Send newsletters and other marketing communications

You may withdraw your consent to marketing communications at any time using the applicable unsubscribe or withdrawal mechanism.

Legal and regulatory purposes

We may process personal data where necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Establish, exercise or defend legal claims
  • Prevent, detect or investigate fraud or other unlawful activity
  • Protect our rights, property, users and the public

3. HOW WE SHARE PERSONAL DATA

We may share relevant personal data with service providers and other parties where necessary for the purposes described in this Notice and as permitted by applicable law.

These may include, as applicable:

  • Delivery and logistics partners
  • Warehouse and fulfilment partners
  • Payment service providers
  • Technology and website service providers
  • Customer support service providers
  • Analytics and website optimisation service providers
  • Marketing and communication service providers
  • Other service providers engaged by us to perform services on our behalf

We require our service providers and authorised partners to process personal data only as necessary for the services they provide to us and in accordance with applicable contractual and legal requirements.

We may also disclose personal data where required or permitted by applicable law, court order or direction of a competent authority.

4. CONSENT

Where we rely on your consent to process your personal data, we will request your consent through a clear affirmative action.

Consent will not be based on silence, inactivity, pre-ticked boxes or implied consent.

The personal data requested and the purpose for which it is processed will be communicated to you before or at the time consent is requested.

Where separate consent is required for different purposes, we will provide separate consent mechanisms.

Marketing communications

Where marketing consent is required, it will be obtained separately from consent necessary for processing an order or providing a requested service.

You may choose not to provide marketing consent without affecting your ability to purchase our products or use services that do not depend on such consent.

5. WITHDRAWAL OF CONSENT

Where we process your personal data based on consent, you may withdraw your consent at any time.

For marketing communications, you may also use the Unsubscribe option provided in our marketing communication.

The process for withdrawing consent will be as easy and accessible as the process through which consent was provided.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Where we are permitted or required to continue processing personal data under applicable law or on another lawful basis, such processing may continue notwithstanding withdrawal of consent.

6. YOUR RIGHTS

Subject to applicable law, you may have rights in relation to your personal data, including:

Right to access information

You may request information about the personal data we process about you and the processing activities undertaken in relation to such data.

Right to correction and updating

You may request correction, completion or updating of personal data that is inaccurate, incomplete or outdated.

Right to erasure

You may request erasure of your personal data, subject to applicable legal requirements and circumstances where retention is necessary or permitted under applicable law.

Right to withdraw consent

Where processing is based on consent, you may withdraw your consent in accordance with the mechanism described in this Notice.

Right to grievance redressal

You may raise a grievance regarding the processing of your personal data or the exercise of your applicable data protection rights.

Right to nominate

Where applicable under the Digital Personal Data Protection Act, 2023, you may nominate another individual to exercise your rights in accordance with applicable law.

7. HOW TO EXERCISE YOUR RIGHTS

To exercise your applicable data protection rights, please contact:

Grievance Officer / Privacy Contact

Name: Ms. Charu Arora

Designation: Customer Care Manager

Company: Visage Lines Personal Care Pvt Ltd.

Address: 5th Floor, Vipul Plaza, Golf Course Road, Sector 54, Suncity, Gurgaon, Haryana – 122011

Phone: +91 7419023569

Email: charu@bombayshavingcompany.com

The above details are currently published on our Website. 

We may request information necessary to verify your identity before processing certain requests.

8. GRIEVANCE REDRESSAL

If you have a concern or grievance regarding:

  • Our processing of your personal data;
  • Your data protection rights; or
  • The manner in which your personal data is being handled,

you may contact our Grievance Officer using the contact details provided above.

Grievance Officer: Ms. Charu Arora

Email: charu@bombayshavingcompany.com

Phone: +91 7419023569

Working Hours: 10:00am - 7:00pm

We will handle grievances in accordance with the applicable grievance redressal requirements.

9. COMPLAINT TO THE DATA PROTECTION BOARD OF INDIA

If you have a grievance relating to processing of your personal data and the grievance has not been satisfactorily addressed through the applicable grievance redressal mechanism, you may have the right to make a complaint to the Data Protection Board of India, subject to the Digital Personal Data Protection Act, 2023 and applicable rules.

Information regarding the applicable complaint mechanism is available through the official Government of India / Ministry of Electronics and Information Technology channels.

10. DATA SECURITY

We take reasonable security measures to protect personal data against unauthorised access, use, disclosure, alteration or destruction.

However, no method of transmission or storage can be guaranteed to be completely secure.

11. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected or as required or permitted by applicable law.

Different categories of personal data may be retained for different periods depending on the purpose of processing and applicable legal, regulatory, accounting, tax, contractual or dispute-resolution requirements.

12. THIRD-PARTY SERVICES

Our Website may use third-party services, applications, technologies or platforms to provide website functionality, payment processing, delivery, analytics, customer support, marketing and other services.

Such third parties may process relevant personal data as necessary to provide their services to us.

Where applicable, their processing of personal data may also be governed by their own privacy notices and applicable contractual arrangements.

13. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies to operate the Website, remember preferences, understand website usage, maintain security and improve user experience.

Where applicable, you may manage cookies through your browser or through the cookie/privacy preference mechanism made available on the Website.

14. CHILDREN’S DATA

Our Website is not intended to knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.

Where applicable law requires parental or guardian consent for processing a child’s personal data, we will take the measures required by applicable law.

15. CHANGES TO THIS NOTICE

We may update this Notice from time to time to reflect changes in our practices, services, technology or applicable law.

When we make material changes, we may notify you through appropriate means.

Where a new purpose for processing is materially different from the purpose for which your personal data was originally collected and applicable law requires additional consent, we will seek such consent as required.

16. CONTACT US

For questions relating to this Privacy & Data Consent Notice or the processing of your personal data, you may contact:

Visage Lines Personal Care Pvt Ltd.

5th Floor, Vipul Plaza

Golf Course Road, Sector 54, Suncity

Gurgaon, Haryana – 122011

Email: charu@bombayshavingcompany.com

Phone: +91 7419023569

17. CONSENT

Where consent is required for a particular processing activity, you will be provided with a separate and clearly identifiable consent mechanism.